| Coaltech Engineers’s Network Operations and Maintenance service portfolio enables Network Operators to focus on the core of their business in marketing, brand building and value creation while ensuring effective network Operations and Maintenance activities thus yielding significant reduction in Operational Expenses (OPEX) |
Coaltech Engineers’s expert Engineers and field personnel undertake operations and maintenance of all network processes and elements for a wide range of technologies.
Coaltech Engineers’s extensive experience on multi technology products across geographies, system & process based maintenance and right shoring of operations provides the operator with required comfort to partner with Coaltech for managing its business critical task of operations & maintenance. |
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| Service offerings: |
| Network Monitoring & Operations : |
- Fault Management & Trouble shooting Management
- Root Cause Analysis Support & Reporting
- Upgrade/Capacity Management
- Configuration Management
- KPI Measurement
- Backup management & Recovery support
- Database Management
- Remote Infrastructure Alarm monitoring and resolution
- Onsite and remote Infrastructure monitoring
- Field Scheduling & Dispatch Management
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| Network Field Maintenance : |
 Preventive & Corrective Maintenance of : |
- Core Network Elements (MSC,BSC,BTS) Transmission Systems
- Access Networks like Wimax, FTTH etc.
- Fiber Networks
- Electrical Equipments & other Facilities
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| Support Services like : |
- Hardware software upgrades
- Rental Management
- EB Payment Management
- Diesel Filling Management
- 3rd Party activity coordination
- Site Access management
- Security Services
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| Technical Support And Process Management : |
- Technical Help Desk
- Acceptance Testing
- Type Approval Testing
- Process Management activities
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| Logistics & Vendor Management : |
- Spares Rotopool Management
- Spares Management
- Warehouse Management
- Repair & Return coordination
- 3rd party Vendor Management
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| Transition Management : |
- SWAP Management
- Transmission Network Audit for Network Backbone & Access level of Fiber/HDSL/ADSL/SAT COM/Microwave links
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| COALTECH ENGINEERS’s Value Proposition : |
- Streamlined operational processes and documentation, on-the-job staff training
- Multi OEM and Multi Operator skill set
- Knowledge of standards and OEM products leading to a path towards a vision of integrated operations
- Risk Sharing - KPI & SLA Based Commitments
- Long standing relations with OEMs at global level
- Systems and Procedures for Transition / Migration of existing processes to COALTECH ENGINEERS
- Ability to set up and run onsite & remote NOCs
- O&M Core Competency Center functional in Mumbai, India
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| How will it benefit you? |
- Lower operating costs due to reduced internal engineering efforts by Network Operators on the availability issue
- SLA based services
- Fixed support costs for easier budgeting
- Single Point of Contact for all Network Issues
- Long standing relations with OEMs at global level
- 24 x 7 basis
- In-country engineering expertise
- Understanding of local network issues
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| For more details contact :- mktg@coaltechengineers.com |
